Apply here to become a Public Safety Dispatcher
The Banning Police Department’s Public Safety Dispatch Communications Center is staffed 24 hours a day 7 days a week with P.O.S.T. Certified Public Safety Dispatchers, who act as a lifeline of our Police and Fire services. Each year our Public Safety Dispatchers handle over 35,500 calls for service. Our Public Safety Dispatchers conduct amazing work and are unsung heroes, providing our Officers and Citizens with crucial life and death information and often have to hear and deal with some of the most horrendous situations known to man. Our Public Safety Dispatchers provide a variety of law enforcement radio-dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other public safety services. Public Safety Dispatchers work weekends and holidays along with our police officers in an effort to keep our community safe.
- Answers, identifies, and prioritizes 911 emergency and non-emergency calls for service.
- Dispatches and tracks law enforcement units and other service responders.
- Accesses a variety of local, state and/or national databases and enters missing persons, stolen vehicles, and other data.
To best serve the public, we ask that you use the 9-1-1 emergency line only when there is an immediate risk to life or property. If you dial 9-1-1 by mistake, don’t hang up! Stay on the phone and tell the Dispatcher you called by mistake. Every time a Dispatcher receives a 9-1-1 "hang-up" the dispatcher must call back and attempt to contact the caller to find out if an emergency exists, this may include a Police Officer being sent to the caller’s location. When you dial 9-1-1, your call is automatically forwarded even if you hang up before it rings. The caller’s address and phone number may show up on the computer screen for each 9-1-1 call received, however not all cell phones will show an exact location of the caller, the dispatcher will always ask for the address where the incident is occurring.
Calls for service are prioritized when they are received. Priority calls are dispatched before non-priority calls even if the non-priority calls were received first. To help prioritize your call and provide responding Officers with information they need, every caller is asked a standard set of questions. The Dispatcher will need to know:
* Where the problem is occurring.
* What the problem is.
* Name, address, and phone number of the person calling.
* The Dispatcher will need a basic description of what occurred, and if applicable:
* When the incident occurred,
* Description of suspect or suspects, including race and clothing,
* If a weapon was involved and what type,
* Description of vehicle involved and in which direction it left.
If you are calling to report a crime that has occurred in the past, or to ask a question, please call the non-emergency number, 951-922-3170.
After business hours, during a power outage Dispatcher’s will contact the Electric Department personnel who will respond to the problem. We ask that you do not dial 9-1-1 for power outages unless it presents a medical, or other life-threatening emergency. During business hours, please contact the Electric Department directly, 951-922-3260.